OUR FOCUS

ON-SITE AND HANDS-ON

Our unrivalled hands-on approach and face-to-face interaction allows us to educate you about each and every one of our products, in the best way possible. Any questions and queries you may have about our headsets can be answered on-site. Our aim is to provide you with as much knowledge and assistance as we can, leaving you well-trained in the process.

FREE LIFETIME PRODUCT SUPPORT

When you purchase with Headset’Era, you are guaranteed lifetime product support for free. It’s one of our many benefits, as we understand that many of our products are technical in nature and require assistance at times. Don’t worry, you won’t be left wondering.

CUSTOMER SERVICE, OVER PRICE

Customer service is our passion and it is something we strongly believe in – our business thrives on it. We believe that our personalised experience offered to all of our customers is second-to-none. All customer feedback is valued and closely monitored by management for future improvements. You just can’t put a price on excellent customer service.

SATISFACTION GUARANTEE

All sales with us are backed by a “30-days customer-satisfaction guaranteed” clause, otherwise our customers will simply get their full refund – no questions asked. We stand behind our products, but stand behind our customers, too. If there is anything at all that may leave you less than 100% satisfied, we will take care of it.

GOVERNMENT APPROVED AND PREFERRED

We are the preferred supplier to many of Perth’s large corporations, contact centres and both local and state governments. We believe that our quality of goods and services has been key to earning these contracts over the years and will continue to do so for the foreseeable future.

WE CARE ABOUT THE COMMUNITY

At Headset’Era, 1% of our total sales go back towards Western Australian communities and charities. Every year, we look forward to supporting causes we really connect with. Giving back is our way of growing as a business and it is something we are extremely proud of.